Support

File Converter AI: PDF Tools support is available by email at fileconverteraiapp@gmail.com.

Purchases and Subscriptions

Subscriptions are purchased through your Apple ID. If a subscription does not appear immediately after purchase, close and reopen the app, then check your connection.

Restore Purchases

Use Restore Purchases in the app to refresh subscription access from your Apple ID. Make sure you are signed in with the Apple ID used for the original purchase.

File Processing Issues

If a file does not process successfully, try again with a stable internet connection. Some files may fail if the file is damaged, password-protected, unsupported, or temporarily unavailable on your device.

Large Files

Large files may take longer to upload and process. If a file is too large for your current plan or connection, try a smaller file or use a Pro subscription where available.

AI Summaries and Transcriptions

AI-generated summaries and transcriptions may contain mistakes. Review important results before using or sharing them.

Contact

For help, email fileconverteraiapp@gmail.com. Include the type of file, the tool you used, and a short description of what happened.